As technology development continues to play an even more important role in everyday life, so does the need for cyber security innovation to keep society safe and secure.

Our strategy is designed to meet this challenge encapsulating the passion we have, and how our people thrive on doing great work, solving challenges others can't. We have the capability and opportunity to do more and our strategy provides us with the framework to do this – disrupting the market and creating exciting opportunities for our people and our customers.

We will continue to serve our key markets while developing expertise in the sectors of our customers. We'll invest in research and development so we secure tomorrow's future today.

Our five strategic themes, each of which has an executive sponsor and a programme of activity, are managed through our transformation programme – Securing Growth Together – to ensure sustainable and effective change management. See the Chief executive officer's review for more on our transformation.

Performance above prior year

Performance in line with prior year

Performance below prior year

Develop our people

We want to create a positive colleague experience like no other offered in the industry, investing in our talent and organisation to unlock our full potential.

Progress in 2018/19

  • Strengthened our leadership with the arrival of Tim Kowalski, Chief Financial Officer, Ian Thomas as Managing Director of Assurance (UK and APAC) and Colin Watt as Chief People Officer
  • Consistent global approaches to induction, performance management and leadership have been defined and are ready for FY20 launch
  • Significant UK sales recruitment to rebuild capacity
  • Boosted senior management presence in North America

Focus for 2019/20

  • Support new recruits to recreate effective sales team
  • Support our people on learning and development and ways of working
  • Be a hub for cyber talent
  • Be a quirky, distinctive environment where individuals and teams thrive

Link to KPIs

Lead the market

Deliver world-class research and thought leadership coupled with leaders who can engage audiences and convey our message across all channels.

Progress in 2018/19

  • Global research days increased by 15%
  • Leading research published in fields including Enterprise Internet of Things (IoT), Artificial Intelligence/Machine Learning, Smart Cities and Connected Health
  • Appointment of a VP Research in North America

Focus for 2019/20

  • Continue high-impact research
  • Accelerating the adoption of our new cloud-resilence (EaaS) proposition.

Link to KPIs

Win Business

We want to win high-value work as a result of a deep understanding of our customer's cyber needs in the context of their business.

Progress in 2018/19

  • Launched Salesforce across UK and Europe in conjunction with our Gated Business Lifecycle (GBL). The GBL has significantly harmonised the way we go to market across the world, which prepares us further for greater co-operation across geographies
  • Largest ever on-premise Escrow contract win (£800k) with a major international bank

Focus for 2019/20

  • Complete the global roll-out of GBL in the first half of the next calendar year
  • Develop Escrow channel model to boost volumes
  • Complete roll-out of Salesforce in North America and RoW

Link to KPIs

Deliver excellence

Deliver consistently high-quality solutions that our customers value, fully utilising our global capability and the technical excellence of our consultants.

Progress in 2018/19

  • Increased global resourcing
  • Lower attrition and higher capacity in technical teams now established
  • Single product development roadmap and offering created for global managed detection and response business
  • Global account management established

Focus for 2019/20

  • Unified platform for global scheduling and visibility
  • Embed new ways of working with our clients, providing a distinctive service

Link to KPIs

Support growth

Providing the tools and processes that enhance how we work today enabling access to quality management information to help us make the right decisions quickly.

Progress in 2018/19

  • Assurance revenue growth per territory, strong in North America: +23.4%, robust in Europe and ROW: +12.9% albeit disappointing in UK: -1.1% (+3.1% excluding product sales)
  • Escrow revenue growth in North America +10.7% as we increase our presence; however, UK disappointing with operational challenges resulting in revenue decline of 6.5%
  • Seven out of nine of our core systems are now operational in at least one major region

Focus for 2019/20

  • Continued Assurance double-digit growth and margin improvement
  • Stabilise Escrow revenue in FY20 and growth thereafter
  • Increased collaboration between businesses by continued roll-out of new core systems

Link to KPIs